Return & Refund Policy

30-Day Return Policy

You have 30 days from the date you receive your item to contact us and request a return.

To qualify for a return, the item must be returned in the same condition in which you received it. Products should be unused, unworn where applicable, complete with original tags, and kept in their original packaging. You may also be asked to provide your receipt, order confirmation, or other proof of purchase.

How to Request a Return

To begin the return process, please contact Lepanthes Hexapus at info@lepantheshexapus.com .

If your return request is approved, we will provide you with the appropriate return instructions and, where applicable, information regarding return shipping.

Please do not send products back to us before receiving return approval and instructions. Unauthorized returns may not be accepted or processed.

If you have questions about whether your purchase qualifies for a return, please contact us before sending your item.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your product appears damaged, defective, incomplete, or you received an item different from what you ordered, contact us as soon as possible.

Please provide your order information and, when appropriate, photographs showing the condition of the item and packaging. This allows us to review the issue and determine the most appropriate resolution.

Exceptions & Non-Returnable Items

Certain products may not be eligible for return. This can include customized products, personalized orders, special-order merchandise, or products that have been specifically prepared according to a customer’s request.

Items that are damaged through improper handling, misuse, alteration, or failure to follow product instructions may also be excluded from our standard return policy.

If you are unsure whether a specific product qualifies for a return, please contact us before making a return shipment.

Exchanges

If you would like a different product, size, version, or item, the quickest option may be to return the original product in accordance with this policy and place a new order for the replacement item.

A replacement purchase is subject to product availability at the time the new order is placed.

Refunds

Once we receive your returned item, it will be reviewed to determine whether it meets the applicable return requirements.

We will notify you once the inspection has been completed and let you know whether your refund has been approved or declined.

When a refund is approved, the applicable amount will be returned to the original payment method used for the purchase.

Please keep in mind that your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Lepanthes Hexapus Authenticity Policy

At Lepanthes Hexapus, we value authenticity, quality, and customer confidence. We make reasonable efforts to source and offer collectibles and merchandise from legitimate suppliers and trusted sources.

We stand behind the authenticity of products sold through our store. If a product purchased from us is verified to be counterfeit or materially misrepresented, please contact our customer service team so that we can investigate the matter.

If an item is confirmed to be counterfeit or otherwise materially defective due to an issue attributable to the product, an appropriate resolution, which may include a refund, will be provided in accordance with the circumstances and applicable law.

Final Sale Policy

Certain products or orders may be designated as final sale. Final-sale products are not eligible for standard returns or exchanges unless required by applicable law or the item is defective, damaged, or otherwise covered by a specific protection described in this policy.

For made-to-order, customized, personalized, or specially sourced products, cancellation or return restrictions may apply once processing or production has begun.

By placing an order for a product identified as final sale or made specifically according to your requirements, you acknowledge these conditions before completing your purchase.